RETURN & REFUND POLICY – Pegasus Martial Arts Supplies
At Pegasus Martial Arts Supplies, your satisfaction is our priority. We stand behind the quality of our products and strive to ensure a smooth shopping experience. If you're not entirely satisfied with your purchase, we're here to help.
ELIGIBILITY FOR REFUNDS
Refunds may be issued under the following conditions:
- The item was received damaged, defective, or incorrect.
- The item is unused, in its original packaging, and returned within 7 days of delivery.
- Proof of purchase (order number or receipt) is provided.
Note: Refunds are not applicable for items marked as clearance, custom orders, or hygiene-sensitive products (e.g., mouthguards, groin protectors) unless faulty.
RETURN PROCESS
To initiate a refund:
- Contact our support team at sales@pegasus.my or Whatsapp +6011-31778441 within 7 days of receiving your order.
- Include your order number, reason for return, and photos (if applicable).
- Once approved, return the item to the address provided by our team.
- Customers are responsible for return shipping costs unless the item was faulty or incorrect.
REFUND METHOD
Approved refunds will be processed via:
- Original payment method (e.g., credit card, FPX, ToyyibPay)
- Store credit (upon request)
- Refunds are typically processed within 5–10 business days after receiving and inspecting the returned item.
EXCEPTIONS
We reserve the right to reject refund requests that:
- Are submitted after the 7-day window
- Involve items that show signs of use or damage not caused during delivery
- Lack sufficient documentation or proof of purchase