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Customer Service

  • Introduction

    Welcome to Pegasus Martial Arts Supplies! Your online Martial Arts Store. www.pegasus.martialarts.com.my

    We at Pegasus will do our best to serve you.

    Here you will find the answers to your questions about shopping this site, your order, payment options and more.
    Can't find your answer? Contact us at +6 16-211 2201.

 
  • Ordering

    We have some option for making order with us.

    • OPTION 1 : Via Online Shopping Cart

      - After deciding on which items to purchase, click on "Add to cart" and "Check out" to confirm the order. Your personal information, contact and mailing address is needed during the process.

      - We will dispatch the items subsequent to receiving the full payment.

    • OPTION 2 : Via Phone call, SMS or Email

      - After deciding on which items to purchase, let us know the products name/brand/model, quantity and also mailing address where you would like to receive the items.

    Upon agreeing to delivery charges, we shall require full payment of the items including delivery cost to be deposited to our bank account.

    We will dispatch the items subsequent to receiving the full payment.

    Payment

    • We accept Online Via Maybank2u, ATM Transfer, Over The Counter.

      Please SMS(016-211 2201) or Email(pegasus@martialarts.com.my) your transaction reference and order number as proof of payment.

    Our Banking details

    Bank Name: Maybank
    Account: PEGASUS MARTIAL ARTS SUPPLIES
    Account Number: 5645-4812-9249

  • Shipping & Delivery

    • Online orders made after 12.00pm will be process on the next working day.
    • Please allow 3 working days (Monday to Friday, Not including public holidays), Sabah and Sarawak 5-7 working days for deliveries of your merchandise, following payment processing authorization and verification.
    • If you wish to make any changes to the order placed online, please contact Customer Care at (6016) 211-2201 or e-mail us at pegasus@martialarts.com.my Please take note that every order is process immediately and may not be possible to make any changes.
    • We delivers via Pos Laju, Skynet or others courier services and local Parcel as our local Shipping Centre for delivery of our goods within Malaysia.
  • Returns & Replacements

    • Returns of merchandise are accepted for exchange or refunds within 7 days of purchase. You may return new merchandise suitable for resale and does not include merchandise that has been worn, altered, washed or damaged. Please attached along the original receipt with your merchandise.

    Merchandise that are Not Suitable for return are:

    - Merchandise without an original receipt
    - Merchandise that has been worn
    - Merchandise that has been altered
    - Merchandise that has been washed
    - Merchandise that has been damaged
    - Merchandise that is discontinued
    - Customized merchandise
    - Protective gear that is packed too tightly or with straps wrapped around it, that altered the shape and surface of the merchandise
    - Refund of merchandise does not include the price of Shipping and Handling (S&H) charges charged on your order

    For any further enquiries, please contact our Customer Care at (6016) 211-2201 or e-mail us at pegasus@martialarts.com.my
  • Pricing & Promotions

    Our daily, weekly offer and best buy!

    We must have something new to offer in our website. Products may in Group Deal, Double Deal, Clearance Deal or Promotion Sale.

    Because prices, product descriptions, and availability can change quickly, Pegasus Martial Arts Supplies does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site Terms of Use.

    List Price is the suggested retail selling price of a product provided to us by manufacturers. We may commonly sell products at prices lower than List Price and, for any given product, no sales may have occurred at List Price.

    List Price is a benchmark to compare our discounts from List Price to pricing offered by other retailers. Whether other retailers sell at List Price will vary by product, geographic location, type of store, and over time.

    Although we periodically update the List Prices in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change a suggested retail price without notice to us.

    Please contact the manufacturer of a specific product for the most up-to-date List Price information.

    List Prices quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than List Price and, for any given product, no sales may have occurred at List Price.

    Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.

    Values associated with items labeled "free with purchase" are based upon list price.

  • Viewing Orders

    You can track your order after made order.

    Track your order.